Croydon Carpet Cleaning Privacy Policy

This Privacy Policy explains how Croydon Carpet Cleaning collects, uses, stores, and shares personal data relating to customers and prospective customers in the Croydon area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Croydon Carpet Cleaning customers and potential customers within the Croydon area who contact us, request a quotation, make a booking, or otherwise use our services. Croydon Carpet Cleaning is the data controller for the personal data described in this policy, meaning we decide how and why your data is processed.

Personal Data We Collect

We collect and process personal data that you provide directly to us, as well as information generated while we provide our services. The types of personal data we may collect include:

Identification details such as your name and, where relevant, the name of any business or organisation on whose behalf you contact us.

Contact details such as your billing and service addresses, town or postcode, and any additional location details necessary to carry out the cleaning services at your premises.

Communication details such as information you provide when you contact us to request a quotation, make a booking, ask a question, or provide feedback. This may include notes from telephone calls, messages, and any other correspondence.

Service information such as details about the property or specific areas to be cleaned, information about carpets, rugs, upholstery or other items, photographs you choose to send to help us give an accurate quotation, and records of services performed and invoices issued.

Technical and usage data such as basic information provided by your device or browser when you visit our online pages, for example approximate location, device type, and pages viewed. We only collect this to the extent necessary to operate and improve our services.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, managing bookings, delivering carpet cleaning services, and handling payments.

Legal obligation. We may process certain personal data where this is required to comply with our legal obligations, for example for accounting, tax reporting, or responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing and developing our business, handling customer queries and complaints, and maintaining records of previous work.

Consent. In limited cases, we may rely on your consent, for example where we wish to send you certain types of marketing communications that require consent. Where we rely on consent, you may withdraw it at any time by contacting us using the details in this Privacy Policy.

How We Use Your Personal Data

Croydon Carpet Cleaning uses your personal data for the following purposes:

To provide quotations, schedule appointments, and deliver carpet cleaning and related services at your property.

To communicate with you about your bookings, answer questions, provide customer support, and handle any complaints or disputes.

To issue invoices, process payments, and maintain accurate financial and service records.

To manage our relationship with you, including recording past work, preferences, and special instructions to help ensure a good service on future visits.

To operate, maintain, and improve our business processes, including training and quality control.

To send service-related messages and, where permitted, limited marketing or service updates about Croydon Carpet Cleaning that we believe may be of interest to you. You can object to or opt out of marketing at any time.

To comply with legal requirements, to exercise or defend legal claims, and to cooperate with regulatory or law enforcement authorities where necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with third parties only where necessary and in accordance with data protection law:

Service providers and data processors. We may use carefully selected third party companies to help us deliver our services and operate our business, such as providers of booking or customer management systems, cloud storage, accounting or invoicing software, and information technology support. These providers act as data processors and are only allowed to process your data on our instructions and for the purposes described in this Privacy Policy.

Professional advisers. We may share personal data with professional advisers including accountants, auditors, or legal advisers, where this is necessary to obtain professional advice, manage financial records, or protect our rights.

Authorities and legal requirements. We may disclose personal data if we are required to do so by law, regulation, or a court order, or if disclosure is necessary to prevent or detect crime, fraud, or to protect the safety of individuals.

If we use processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure your data is treated lawfully and securely.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.

Customer records, including contact details, service history, and invoices, are typically retained for a period that allows us to provide ongoing services and comply with tax and accounting obligations. After this period, data is securely deleted or anonymised so that it no longer identifies you.

Where we rely on your consent to process personal data, for example for certain marketing activities, we will retain that data until you withdraw your consent or until it is no longer needed, whichever occurs first. We may keep a minimal record of your preference to ensure we respect your choice going forward.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees, contractors, and service providers who need it to perform their duties, and requiring them to handle it in a confidential and secure manner.

While we take reasonable steps to protect your personal data, no system or transmission can be guaranteed as completely secure. We continuously review and update our security measures to respond to new risks and technical developments.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Croydon Carpet Cleaning customers in the Croydon area, subject to certain limitations and exemptions. Your rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data that we hold about you.

Right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal ground for processing.

Right to restriction. You may have the right to request that we restrict the processing of your personal data, such as where you contest its accuracy or object to our processing.

Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing. We will stop processing your personal data for direct marketing when you object.

Right to data portability. Where we process your personal data based on your consent or on a contract and the processing is carried out by automated means, you may have the right to receive your data in a structured, commonly used format and to request that we transfer it to another controller where technically feasible.

If you wish to exercise any of your rights, please contact us using the contact details provided to you in our standard customer documentation or on our usual communications channels. We may need to confirm your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the date of the policy and, where appropriate, inform you through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.